Delivery & Returns
We only deliver to addresses within the UK, (for Highlands, Islands and Remote Areas, see below) and Europe.
We use third party carriers. We aim to dispatch all sample orders by Royal Mail within 24 hours and all fabric orders within five days of receipt of order. Delivery lead times vary by item, but is typically 2 working days in the UK and up to 6 days in Europe. All quoted delivery times are estimates. Large fabric orders will need a signature on delivery.
UK Delivery charge is £15 per parcel including VAT, Europe Delivery Charge is £25 per parcel.
We can deliver on Saturday to most destinations in the UK. There will be an additional extra charge for Saturday delivery. Please call us once you have placed your order and we can amend your details.
Highlands, Islands and Remote Areas
If your order is being delivered to the Channel Islands, Highlands or a Remote Area, there will be higher delivery charge. Please call us to place your order, or place your order online and we will call you to take payment for the additional delivery charge.
RETURNS / REFUNDS
Please inspect your items when you receive them. For fabrics, please check you are happy prior to beginning to manufacture. The following terms and conditions cover the situations where either (a) the goods are faulty or damaged, or there is a shortfall, on delivery; or (b) you change your mind and wish to return non-faulty goods.
(a) The goods are faulty or damaged, or there is a shortfall
In the event that fabrics purchased from The Design Archives are faulty, damaged or there is a shortfall we will be happy to replace at no further charge as long as we are notified within 14 days of receipt and the goods returned to The Design Archives within 21 days. No claim will be accepted outside this time limit. Any re-delivery is subject to the safe return of any faulty or damaged goods or (as appropriate) the provision by you of such proof of a shortfall as we may reasonably require. Where we accept liability to provide replacement goods we will refund any reasonable postage charges incurred by you in returning any goods. Please obtain proof of postage.
Other than as set out above we accept no liability in relation to faulty or damaged goods, or any shortfall, on delivery. In no event shall our liability exceed the value of the goods in question. Your statutory rights as a consumer are not affected.
Due to the bespoke length / quantity that you have ordered we are unable to issue refunds on items that have been cut to your required length or made especially for you unless they are faulty. This is why we always recommend ordering samples of fabrics before placing an order.
Do not cut the fabric, trimming or wallpaper until you are entirely happy with the product supplied.
We cannot accept returns if you have over or under ordered so check with your manufacturer the quantity you require before ordering.
All other items may be returned within 14 days of delivery. Items must be returned undamaged. We can arrange collection at additional cost.
Post and packaging costs are non-refundable unless the product is faulty.
CANCELLING AN ORDER
We will confirm receipt of your order. Therefore if you wish to cancel your order, please let us know within one hour of our confirmation for a full refund.
Please note our opening times are Monday to Friday, 9am till 5pm.
AMENDING AN ORDER
If you’d like to make changes to your order, please let us know within one hour of our confirmation. Please note our opening times are Monday to Friday, 9am till 5pm
The colour of our fabrics may vary slightly from batch to batch. For precise colour matching, please ask for a stock sample or request a cutting online.